Privacy NOTICE

We are committed to protecting your personal information and being  transparent about what we do with it, irrespective of how you interact with us. 

This privacy notice describes how Swamp Motel Limited collects, uses and  stores personal information and what it means for you. The terms of this  notice may change, so please check it from time to time. For the purposes of  this notice, ‘us’, ‘we’ and ‘our’ refer to Swamp Motel Limited. 

This privacy notice sets out how we use and protect any information that you  give us when you use this website. 

We are committed to ensuring that your privacy is protected. Should we ask  you to provide certain information by which you can be identified when using  this website, then you can be assured that it will only be used in accordance  with this privacy statement. 

We may change this notice from time to time by updating this page. You  should check this page from time to time to ensure that you are happy with  any changes. This notice is effective from the 15^th February 2024. 

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What we collect 

We may collect the following information: 

• name and job title (if applicable). 

• contact information including email address. 

• demographic information about you and your device

• other information relevant to you. 

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What we do with the information we gather 

We require this information to understand your needs and provide you with a  more meaningful interaction with Swamp Motel Limited 

and in particular for the following reasons:

• Internal record keeping. 

• We may use the information to improve our interaction with you. 

• We may periodically send you emails which we think you might find  interesting using the email address which you have provided if you subscribe to our mailing list.

• We use Google Analytics to monitor traffic to the website and improve our web offering. Google Analytics does not log or store individual IP addresses.

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Security 

We are committed to ensuring that your information is secure. In order to  prevent unauthorised access or disclosure we have put in place suitable  physical, electronic and managerial procedures to safeguard and secure the  information we collect online.

We never store personal information on our own servers, instead using Mailchimp and Google services which adhere to the highest standards of security.

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How we use cookies 

A cookie is a small file which asks permission to be placed on your computer’s  hard drive. Once you agree, the file is added and then the cookie helps analyse  web traffic or lets you know when you visit a particular site. Cookies allow web  applications to respond to you as an individual. The web application can tailor  

its operations to your needs, likes and dislikes by gathering and remembering  information about your preferences. 

We use analytics cookies to identify which pages are being used. This helps us  analyse data about webpage traffic and improve our website in order to tailor  it to individual needs. We only use this information for statistical analysis  purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to  monitor which pages you find useful and which you do not. A cookie in no way  gives us access to your computer or any information about you, other than the  data you choose to share with us. 

You can choose to accept or decline cookies using the cookie banner presented to you on your first visit. If you wish to change your preferences, please clear cookies and refresh the page to choose “Accept” or “Decline” again.

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Links to other websites 

Our website may contain links to other websites of interest. However, once  you have used these links to leave our site, you should note that we do not  have any control over that other website. Therefore, we cannot be responsible  for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to  the website in question.

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Controlling your personal information 

You may choose to restrict the collection or use of your personal information  in the following ways: 

• Use of our contact forms will not subject you to any marketing emails or subscribe you to any lists. It is basically the same as sending us an email.

• if you have previously agreed to us using your personal information for  direct marketing purposes, you may change your mind at any time  by contacting us or by clicking “unsubscribe” in any of our emails.

We will not sell, distribute or lease your personal information to third parties  unless we have your permission or are required by law. We will not use your  personal information to send you promotional information about third parties  which we think you may find interesting if you tell us that you wish this to  happen. 

You may request details of personal information which we hold about you  under the EU & UK General Data Protection Regulations (GDPR). If you would  like a copy of the information held on you, please write to us at the address on  the contact page. If you believe that any information, we are holding on you is  incorrect or incomplete, please write to or email us as soon as possible, at the  above address. We will promptly correct any information found to be  incorrect. 

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How long we keep your information 

We will hold your personal information on our systems for as long as is  necessary for the relevant activity and in accordance with legal requirements.  We really appreciate it if you let us know if your contact details change. 

When your information is no longer required, we will ensure it is disposed of in  a secure manner. 

If you ask us to stop sending you information, we will keep a record of your  contact details and appropriate information to enable us to comply with your  request not to be contacted by us.

Where you contribute material to us, e.g. user generated content or in  response to a particular campaign, we will only keep your content for as long  as is reasonably required for the purpose(s) for which it was submitted unless  otherwise stated at the point of generation. 

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Your rights in relation to your data 

You have a right to ask us to stop processing your personal data, and you have  a right to ask to access your personal data and to obtain certain information 

If there are any discrepancies in the information we provide, please let us  know and we will correct them. If you want to access your information, send a  description of the information you want to see by post to Swamp Motel  Limited or via email at knock-knock@swampexperience.com. We will then ask you to  prove your identity before proceeding with your request. All enquiries will be  completed within 30 days of the original request. 

In some circumstances, such as when the data is no longer required or if the  use of the data has no legal justification, you have the right to have that data  erased, as well as the right to object to our handling of your data. You have the  right to withdraw your consent at any time when we rely on consent as a legal  ground to justify our handling of your personal data. This would not affect the  lawfulness of anything done before consent is withdrawn but it would stop us  from continuing to use the relevant information. 

You also have the right to lodge a complaint with the Information  Commissioner’s Office about how we manage your data. 

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Changes to our Privacy Notice 

Our privacy notice may be updated at any time, so please check it from time to  time. We may, for example, change the way we process your information, or  there may be a change in law. If we make any significant changes to this  notice, we will show this clearly on our website. This notice was last updated in January 2024.